Frequently Asked Questions (FAQ)

General

🔥 What makes FIRE different from other paid media agencies?

We don’t just run ads—we ignite growth. With over 50 years of combined experience and a track record of $1B+ in ad-attributed sales, we bring expert strategy, full transparency, and a performance-first mindset to every campaign.

🔥 Which platforms do you manage ads on?

We manage campaigns across Google, Amazon, Walmart, Meta, TikTok, Programmatic Display, Connected TV, Digital Out of Home (DOOH), and more. If there’s a high-ROI opportunity for your brand, we’ll find it.

🔥 Do you offer customized solutions?

Yes! Every client gets a tailored strategy based on their business goals, budget, and industry. No cookie-cutter approaches—just custom solutions built for scale.

Services & Engagement

🔥 Do you offer one-time audits or strategy sessions?

Yes! Our Paid Media Audit provides a deep analysis of your current advertising efforts, while our 1:1 consulting and strategy training help you build a roadmap for success—whether you execute it in-house or with an agency partner.

🔥 What’s included in managed paid media services?

Our turnkey paid media solution includes:
✔ Strategy development
✔ Campaign setup and execution
✔ Ongoing optimizations
✔ Performance reporting
✔ Scaling and growth strategies

We handle everything—you focus on running your business.

Payments & Terms

🔥 How does pricing work for your services?

Pricing depends on the service. Consulting and audits are available at a flat or hourly rate, while managed services are structured as a monthly retainer or a percentage of ad spend, depending on scope. Contact us for a custom quote.

🔥 Do you require long-term contracts?

For managed services, we typically require an initial commitment period to allow for proper campaign testing and optimization. Strategy and consulting services are available without long-term contracts.

🔥 What is your refund or cancellation policy?

All payments for audits, consulting, and training are non-refundable once services have been provided. For managed paid media, cancellations require 30 days’ notice in accordance with our contract terms.

🔥 Who owns the ad accounts?

You own all of your accounts, campaigns, and data. We work within your ad accounts to ensure full transparency and control over your assets.

🔥 What happens if I decide to pause or end my engagement?

If you pause or end services, we’ll provide a structured transition plan to ensure a smooth handoff. All historical campaign data remains yours.

Getting Started

🔥 How do I know if FIRE is the right fit for my brand?

If you’re an eCommerce brand looking to scale and want a data-driven, ROI-focused paid media partner, we’re your team. Let’s discuss your goals and see if we’re a great fit.

🔥 How do I get started?

Simple—Contact us today, and let’s set your paid media on fire! 🔥